Faq

Before you book

How do I make a booking on your website?

Making a booking with us is quick and easy! Just follow these simple steps:

Select Your Service: On our homepage or booking page, choose your desired transfer type (e.g., “Airport Transfer,” “Point-to-Point Transfer”).
Enter Your Details:
- Pickup Location: Start typing your pickup address or select “Thessaloniki Airport (SKG)” if you’re arriving by flight.
- Destination: Enter your final destination (e.g., “Thessaloniki City Center,” specific hotel in Halkidiki, “Katerini”).
- Date & Time: Choose your preferred date and time for the transfer. If it’s an airport pickup, please provide your flight’s scheduled landing time.
- Passengers: Indicate the total number of passengers, including children.
- Luggage: If you have oversized items (like skis, golf clubs) or more luggage than standard, please mention it in the “Special Requests” field to ensure we assign the appropriate vehicle.
Choose Your Vehicle: Based on your group size and luggage, we’ll suggest suitable vehicle options (sedans, minivans, etc.). Select the one that best fits your needs.
Provide Contact Information: Enter your name, email address, and phone number so we can send you the booking confirmation and contact you if needed.
Review and Confirm: Double-check all the details of your booking to ensure accuracy.
Secure Payment: Proceed to our secure payment gateway to complete your booking using your preferred method (credit/debit card, etc.).
Receive Confirmation: Once payment is successful, you’ll receive an instant booking confirmation email with all the details of your transfer, including meeting instructions and an emergency contact number.

That’s it! Your transfer will be all set. If you have any questions during the process, don’t hesitate to reach out to our customer support.

What information do I need in order to book?

To ensure a smooth and accurate booking process, please have the following information ready:

Pickup Location: The exact address or specific spot where you’d like to be picked up (e.g., “Thessaloniki Airport SKG,” “Hilton Hotel Thessaloniki,” “123 Main Street”).
Destination: The precise address or name of your final destination (e.g., “Macedonia Palace Hotel,” “Sani Resort Halkidiki,” “Katerini City Center”).
Date and Time: Your preferred date and time for the transfer.
- For Airport Pickups: Your flight number and scheduled arrival time (we’ll monitor for delays).
Number of Passengers: The total count of people traveling, including any children or infants.
Luggage Details:
- The approximate number of standard-sized suitcases and hand luggage.
- Crucially, inform us about any oversized items such as golf clubs, skis, large musical instruments, wheelchairs, or multiple large strollers. This ensures we assign a vehicle with adequate space.
Contact Information: Your full name, email address, and a valid phone number so we can send your confirmation and reach you if needed.
Special Requests (Optional): Any additional requirements, like child seats (please specify age/weight), or if you need to make more than one stop along the route.

Having these details prepared will make your booking process quick and efficient!

I cannot find a route I want to book. What to do?

Don’t worry if you can’t find your specific route listed directly on our booking system. Our online tool covers the most common destinations, but we understand your travel needs might be unique.

If your desired route isn’t available, please contact us directly. You can reach us by:

Phone: [Your Phone Number]
Email: [Your Email Address]
Contact Form: Fill out the form on our “Contact Us” page.

Provide us with your pickup location, desired destination, date, time, and the number of passengers. Our team will then promptly provide you with a personalized quote and help you arrange your custom transfer.

How do I pay for my transfer?

We offer convenient and secure payment options for your transfer:

Online Payment (Recommended): The easiest and most secure way to pay is directly through our website during the booking process. We accept all major credit and debit cards, including Visa, MasterCard, and American Express, via a secure payment gateway. This confirms your booking instantly.
Cash Payment to Driver: For some bookings, you may have the option to pay in cash directly to your driver upon arrival at your destination. Please check if this option is available for your specific route during the booking process on our website. It’s always a good idea to have the exact amount or smaller denominations if paying with cash.

You’ll see the available payment methods for your chosen transfer during the final steps of your online booking.

Can I book a transfer with more than one stop?

Yes, you can certainly book a transfer with multiple stops!

If you need to make additional stops along your transfer route (e.g., dropping off passengers at different locations, a quick stop for an errand, or picking up keys), please inform us about these additional stops during the booking process.

This allows us to:

Calculate the accurate fare: Additional stops might incur extra charges based on distance and waiting time.
Allocate appropriate time: We can factor in the extra time needed for these stops to ensure your transfer remains smooth and on schedule.

Just provide the details of each stop when you book, and we’ll confirm the arrangements and pricing for you.

What types of vehicles do you offer?

We offer a range of comfortable, modern vehicles to suit your needs, including sedans, suitable for individuals, families, or larger groups. All vehicles are air-conditioned and regularly maintained.

What areas do you cover for transfers?

We provide private transfers from Thessaloniki’s Macedonia Airport (SKG) to:

* Thessaloniki City Center * Various destinations across

Halkidiki (Cassandra, Sithonia, Athos peninsulas, and surrounding areas)

* Katerini and the wider Pieria region.

Before you travel

What luggage entitlement will I have?

What’s Your Luggage Entitlement?

We aim to accommodate all your luggage comfortably. Here’s a general guide:

Standard Allowance: Each passenger is typically allowed one large suitcase (up to 23kg) and one piece of hand luggage (e.g., a backpack or small carry-on bag).
Vehicle Capacity:
- Sedans: Usually suitable for 3 passengers with standard luggage.
- Minivans/Minibuses: Recommended for larger groups or if you have extra luggage.
Excess or Oversized Luggage: If you have more than the standard allowance (e.g., multiple large suitcases per person) or oversized items (like golf clubs, skis, baby strollers, wheelchairs, or large musical instruments), please let us know when you make your booking. This helps us assign a vehicle with adequate space, ensuring a comfortable and safe transfer for everyone.

It’s crucial to inform us in advance about any non-standard luggage to avoid any issues or delays on your travel day.

Where will I meet the driver when I arrive?

Where to Meet Your Driver Upon Arrival at Thessaloniki Airport (SKG)

When you arrive at Thessaloniki Macedonia Airport (SKG), meeting your driver will be simple and straightforward.

Once you have collected your luggage and cleared customs, your driver will be waiting for you in the Arrivals Hall. They will be holding a clearly visible sign with your name written on it.

This ensures a smooth and easy connection right after you exit the baggage claim area.

What happens if I can’t locate my driver?

No worries at all! While it’s rare, if you have trouble finding your driver upon arrival at Thessaloniki Airport (SKG) or at your designated pickup location, here’s what to do:

Check Your Confirmation: First, quickly review your booking confirmation email. It contains all the essential details, including:
- Your driver’s name (if provided).
- The meeting point instructions (e.g., inside the Arrivals Hall with a sign).
- Our emergency contact number.
Call Our Emergency Line: The quickest way to resolve the situation is to immediately call the emergency contact number provided in your confirmation email. Our support team is available 24/7 and will directly assist you in connecting with your driver. They can quickly pinpoint the driver’s location and guide you.
Stay Put: Please remain at the designated meeting point mentioned in your confirmation. This helps our team and the driver locate you efficiently.

We constantly monitor flights, and our drivers are instructed to wait. Rest assured, we’ll do everything we can to ensure a smooth connection.

My group size has changed, can I choose another vehicle?

Yes, your group size can certainly affect your vehicle choice.

According to Greek legislation, a standard taxi is permitted to carry a maximum of four (4) passengers.

If the solution of booking two separate vehicles does not suit your needs, please contact us directly. We will do our best to find an alternative solution that can accommodate your updated group size, such as a minivan or minibus, depending on availability.

How long will the transfer take?

The duration of your transfer depends on your specific destination and current traffic conditions. Here are some estimated times for popular routes:

Thessaloniki Airport (SKG) to Thessaloniki City Center: Typically around 30-40 minutes.
Thessaloniki Airport (SKG) to Halkidiki (e.g., Kassandra Peninsula – first villages): Approximately 60-90 minutes. This can vary significantly depending on your exact destination within Halkidiki’s peninsulas.
Thessaloniki Airport (SKG) to Katerini: Around 60-70 minutes.

Please note that these are estimates. Factors like time of day (rush hour), season (peak tourist season), and unexpected road conditions can affect travel times. We always recommend factoring in a little extra time, especially if you have a connecting flight or a tight schedule.

For a precise estimate for your specific route, you’ll see the approximate duration displayed during the booking process on our website.

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