Before you travel

What luggage entitlement will I have?

Date: 28 Ιουνίου, 2015 By i2s5d Categories: No comments

What’s Your Luggage Entitlement?

We aim to accommodate all your luggage comfortably. Here’s a general guide:

• Standard Allowance: Each passenger is typically allowed one large suitcase (up to 23kg) and one piece of hand luggage (e.g., a backpack or small carry-on bag).
• Vehicle Capacity:
  • Sedans: Usually suitable for 3 passengers with standard luggage.
  • Minivans/Minibuses: Recommended for larger groups or if you have extra luggage.
• Excess or Oversized Luggage: If you have more than the standard allowance (e.g., multiple large suitcases per person) or oversized items (like golf clubs, skis, baby strollers, wheelchairs, or large musical instruments), please let us know when you make your booking. This helps us assign a vehicle with adequate space, ensuring a comfortable and safe transfer for everyone.

It’s crucial to inform us in advance about any non-standard luggage to avoid any issues or delays on your travel day.

Where will I meet the driver when I arrive?

Date: 28 Ιουνίου, 2015 By i2s5d Categories: No comments

What happens if I can’t locate my driver?

Date: 28 Ιουνίου, 2015 By i2s5d Categories: No comments

No worries at all! While it’s rare, if you have trouble finding your driver upon arrival at Thessaloniki Airport (SKG) or at your designated pickup location, here’s what to do:

1. Check Your Confirmation: First, quickly review your booking confirmation email. It contains all the essential details, including:
   • Your driver’s name (if provided).
   • The meeting point instructions (e.g., inside the Arrivals Hall with a sign).
   • Our emergency contact number.
2. Call Our Emergency Line: The quickest way to resolve the situation is to immediately call the emergency contact number provided in your confirmation email. Our support team is available 24/7 and will directly assist you in connecting with your driver. They can quickly pinpoint the driver’s location and guide you.
3. Stay Put: Please remain at the designated meeting point mentioned in your confirmation. This helps our team and the driver locate you efficiently.

We constantly monitor flights, and our drivers are instructed to wait. Rest assured, we’ll do everything we can to ensure a smooth connection.

My group size has changed, can I choose another vehicle?

Date: 28 Ιουνίου, 2015 By i2s5d Categories: No comments

Yes, your group size can certainly affect your vehicle choice.

According to Greek legislation, a standard taxi is permitted to carry a maximum of four (4) passengers.

If the solution of booking two separate vehicles does not suit your needs, please contact us directly. We will do our best to find an alternative solution that can accommodate your updated group size, such as a minivan or minibus, depending on availability.

How long will the transfer take?

Date: 28 Ιουνίου, 2015 By i2s5d Categories: No comments

The duration of your transfer depends on your specific destination and current traffic conditions. Here are some estimated times for popular routes:

• Thessaloniki Airport (SKG) to Thessaloniki City Center: Typically around 30-40 minutes.
• Thessaloniki Airport (SKG) to Halkidiki (e.g., Kassandra Peninsula – first villages): Approximately 60-90 minutes. This can vary significantly depending on your exact destination within Halkidiki’s peninsulas.
• Thessaloniki Airport (SKG) to Katerini: Around 60-70 minutes.

Please note that these are estimates. Factors like time of day (rush hour), season (peak tourist season), and unexpected road conditions can affect travel times. We always recommend factoring in a little extra time, especially if you have a connecting flight or a tight schedule.

For a precise estimate for your specific route, you’ll see the approximate duration displayed during the booking process on our website.